Terms of Service

Welcome to HomeAffairs Supermarket.

These Terms of Service ("Terms", "Agreement") govern your access to and use of HomeAffairs online platforms, website, mobile applications, physical stores, delivery services, and all related services provided by HomeAffairs.

By accessing, browsing, creating an account, placing an order, or using any HomeAffairs service, you agree to be legally bound by these Terms.

If you do not agree with any part of these Terms, you must discontinue use of HomeAffairs services.

These Terms constitute a legally binding agreement between you ("Customer", "you", or "your") and HomeAffairs Supermarket.

HomeAffairs Supermarket is a grocery and retail service provider offering customers the ability to browse available products, purchase groceries and retail items online, request delivery services, use store pickup options, access promotional offers, and communicate with customer support.

HomeAffairs reserves the right to modify, suspend, or discontinue any part of its services at any time subject to applicable laws.

To use HomeAffairs services, you confirm that you are legally capable of entering into a binding agreement, the information provided by you is accurate and complete, you will use HomeAffairs services only for lawful purposes, and you will comply with these Terms and applicable Nigerian laws.

Customers under the applicable legal age must use HomeAffairs services under the supervision and authorization of a parent or legal guardian.

Customers may create an account to access certain HomeAffairs features.

You are responsible for all activities performed through your account unless caused by HomeAffairs' negligence or security failure.

HomeAffairs reserves the right to suspend or terminate accounts containing inaccurate, fraudulent, abusive, or unlawful information.

HomeAffairs may allow customers to place orders without creating an account.

Customers using guest checkout must provide accurate information required for order processing, payment verification, delivery fulfillment, and customer communication.

Guest customers may have limited access to features available to registered account holders, including order history and saved preferences.

HomeAffairs strives to ensure product information displayed on its platforms is accurate. However, product availability may change without notice, images are for illustration purposes and may differ slightly from actual products, product descriptions and prices may contain occasional errors, and certain products may be unavailable after an order has been placed.

If a purchased product becomes unavailable, HomeAffairs may contact the customer regarding alternatives, provide a refund, or cancel the affected item.

HomeAffairs provides delivery services based on availability, location, and operational capacity. Delivery terms may vary depending on customer location, order size, product availability, and delivery method selected.

Where available, customers may choose store pickup.

Customers must present required order confirmation details, collect orders within the communicated timeframe, and verify products before leaving the pickup location.

HomeAffairs is not responsible for delays caused by failure to collect orders promptly.

Customers acknowledge that certain products, including fresh produce, meat, seafood, dairy products, frozen products, and bakery items, are perishable goods requiring proper handling and timely collection.

Customers must inspect delivered products upon receipt and report concerns within a reasonable timeframe.

HomeAffairs aims to provide quality products and accurate fulfillment. Customers may request refunds, replacements, or exchanges where incorrect products are delivered, products are damaged upon delivery, products are defective, or products do not meet acceptable quality standards.

Refund requests must include relevant information such as order number, product details, and evidence of the issue where applicable. Refund decisions will be made according to HomeAffairs' refund procedures and applicable consumer protection laws.

HomeAffairs may provide discounts, coupons, promotional campaigns, and special offers.

Promotions may have expiry dates, usage limits, eligibility requirements, and product restrictions. HomeAffairs reserves the right to modify or withdraw promotions at any time. Promotions cannot be exchanged for cash unless otherwise stated.

Where HomeAffairs introduces loyalty or rewards programs: additional terms may apply, rewards may have expiration periods, benefits may not be transferable, and HomeAffairs may modify program rules subject to applicable law.

Customers may submit reviews, ratings, feedback, images, and comments.

By submitting content, you grant HomeAffairs permission to use, display, reproduce, and publish such content for business purposes.

Customers agree that submitted content must be truthful, not contain illegal material, not violate another person's rights, and not contain harmful or misleading information. HomeAffairs reserves the right to remove content that violates these Terms.

Customers must not use HomeAffairs services for unlawful purposes, attempt unauthorized access, introduce harmful software, interfere with website operations, provide fraudulent information, or abuse promotions or payment systems.

Violation of these rules may result in account suspension or termination.

All HomeAffairs content, including logos, branding, website design, text, images, software, graphics, and product information, belongs to HomeAffairs or its authorized partners.

Customers may not copy, modify, distribute, or commercially exploit HomeAffairs content without written permission.

HomeAffairs may integrate third-party services including payment providers, delivery partners, analytics providers, and communication platforms.

HomeAffairs is not responsible for failures caused by independent third-party providers.

To the maximum extent permitted by Nigerian law, HomeAffairs shall not be liable for indirect losses, business interruptions, loss caused by third-party services, delays outside reasonable control, or customer misuse of products or services.

Nothing in these Terms excludes liability that cannot legally be excluded.

HomeAffairs shall not be responsible for failure or delay caused by circumstances beyond reasonable control, including natural disasters, government actions, security incidents, network failures, transportation disruptions, labor disputes, and public emergencies.

You agree to indemnify and hold HomeAffairs harmless from claims, damages, liabilities, and expenses arising from your misuse of services, your violation of these Terms, your violation of applicable laws, or your infringement of third-party rights.

Your use of HomeAffairs services is also governed by our Privacy Policy.

By using HomeAffairs services, you acknowledge that your personal information will be processed according to applicable privacy laws and our Privacy Policy.

HomeAffairs may suspend or terminate access to services where these Terms are violated, fraudulent activity is suspected, security risks exist, or legal requirements require such action.

Customers may stop using services at any time.

HomeAffairs reserves the right to update these Terms periodically. Changes become effective when published on the HomeAffairs website.

Continued use of HomeAffairs services after changes indicates acceptance of the updated Terms.

These Terms shall be governed and interpreted according to the laws of the Federal Republic of Nigeria.

Any disputes arising from these Terms shall be subject to the jurisdiction of Nigerian courts.

Customers are encouraged to contact HomeAffairs first to resolve complaints.

Where disputes cannot be resolved amicably, parties may pursue available legal remedies under Nigerian law.

If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall continue in full effect.

These Terms, together with the Privacy Policy and any additional applicable policies, constitute the entire agreement between you and HomeAffairs regarding use of our services.

For questions, complaints, or concerns regarding these Terms, please contact HomeAffairs Supermarket at our Gbagada headquarters in Lagos.