Frequently Asked Questions

We deliver groceries to almost all major areas in Lagos including Ogudu, Ikeja, Lekki, Gbagada, Yaba, Maryland, Surulere, Ojota, Ketu, Magodo, and Victoria Island.

Delivery fees are calculated based on your distance from our nearest branch. The exact delivery fee will be displayed at checkout before you pay.

We offer same-day delivery for orders placed before 5:00 PM. Most orders are delivered within 1 to 3 hours depending on your exact location and traffic conditions.

Yes! At checkout, you can select 'Pick Up' instead of delivery. You can collect your packaged order from our physical branch.

Simply browse our categories or search for products on homeaffairsstore.com. Add items to your cart, proceed to checkout, enter your Lagos delivery address, and complete payment.

We accept all major debit/credit cards (Visa, Mastercard, Verve) via Paystack. You can also pay via direct bank transfer at checkout.

Yes, there is a small minimum order value for delivery which will be indicated at checkout.

Once an order is confirmed and paid for, it is immediately sent for processing. If you need to make urgent changes, please call our support line immediately.

Absolutely. We pride ourselves on the quality of our fresh produce, meats, and dairy. Every item is hand-picked and quality-checked before packing.

If an item becomes unavailable after you order, our shoppers will contact you to offer a suitable replacement or process a refund for that item.

Yes, we sell a wide variety of beers, wines, and spirits. You must be 18 years or older to purchase alcoholic beverages.

If you receive a damaged or expired product, please contact us within 24 hours of delivery. We will arrange a replacement or refund.

Refunds processed to your card or bank account typically take 3-5 business days to reflect, depending on your bank.